For deliveries to UK, shipping is free for orders over 120 GBP. For orders under 120 GBP, the shipping costs are 20 GBP.
For deliveries to the United States of America, shipping information is available on our USA website here: www.horl.com/us/en
For deliveries to other countries not listed in the order process, please contact our customer service by e-mail at firstname.lastname@example.org.
If you would like to make changes to an order you have placed, please contact us as soon as possible. You can reach us by email at email@example.com or by phone at +49 (0) 761-888 723 00. If you have already received an email with your tracking number, we can unfortunately no longer change your order.
For each order placed with HORL 1993 an invoice is issued immediately after the order is placed. This invoice will be sent to you automatically by email after the purchase process. To receive a copy of your invoice, please contact customer service by email at firstname.lastname@example.org.
In order to protect the environment, your package contains only the ordered items and the delivery note. You will receive your invoice as a PDF document by email immediately after purchase.
You can find the current delivery times on the product detail page of the respective item. You can track the delivery status of your order using the package number. You will find this number in the shipping confirmation email you received after your purchase. If you did not receive this email, please contact customer service by email at email@example.com or by phone at +49 (0) 761-888 723 00.
To cancel an existing order, please contact our customer service as soon as possible. You can reach the customer service from Monday to Friday at +49 (0) 761 888 723 00. If you have already received the email with the shipping confirmation, it is no longer possible to cancel the order. In this case, you can return your order together with the revocation form.
If a payment has not been accepted, this can have various reasons. In this case, please contact the respective payment provider directly. If none of the offered payment methods work, please contact us at firstname.lastname@example.org or +49 (0) 761-888 723 00.