Privacy Policy

1. Introduction

Horl International GmbH (ABN: 84 689 200 879) ("we") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you visit our website https://www.horl.com/en-au and purchase products or services from us.

By using our website or making a purchase, you consent to the practices described in this Privacy Policy.

2. What Personal Information We Collect

We collect the following categories of personal information about you:

Information you provide directly

  • Full name
  • Email address
  • Delivery and billing address
  • Phone number
  • Payment information (credit/debit card details, PayPal — processed securely via third-party payment providers; we do not store full card numbers)

Information collected automatically

  • IP address and browser type
  • Pages visited, time spent on site, referring URLs
  • Cookie identifiers and tracking data (see Section 6 — Cookies)
  • Device information

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us
  • Automatically via cookies, web beacons, and similar tracking technologies when you browse our website
  • From third-party service providers (e.g. payment processors, logistics partners, analytics providers)

4. Why We Collect and Use Your Personal Information

We collect and use your personal information to:

  • Process and fulfil your orders, including payment and delivery
  • Provide customer support
  • Send transactional communications (order confirmations, shipping updates)
  • Send marketing communications, if you have consented (you may opt out at any time)
  • Improve our website, products, and services through analytics
  • Comply with our legal obligations under Australian law
  • Detect and prevent fraud

We will not use your personal information for a purpose other than the primary purpose of collection unless you have consented, or an exception under the APPs applies.

5. Disclosure of Personal Information

We may share your personal information with:

  • Payment processors (e.g. Stripe, PayPal) to process transactions
  • Logistics and courier partners for order delivery
  • IT and hosting service providers
  • Marketing and analytics providers (e.g. Google Analytics, Meta)
  • Legal, regulatory, or government authorities where required by law

We require all third parties to handle your personal information in accordance with the APPs and applicable law. We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. We use:

  • Essential cookies — necessary for the website to function (e.g. shopping cart, session management)
  • Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
  • Marketing/advertising cookies — to show you relevant advertisements (e.g. Meta Pixel, Google Ads)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above.

7. Cross-Border Disclosure of Personal Information

We may disclose personal information to third parties located overseas, including in the United States, the European Union, and other jurisdictions where our service providers operate. Before doing so, we take reasonable steps to ensure that overseas recipients handle personal information in a way consistent with the APPs (APP 8). By providing your personal information, you consent to such overseas disclosure.

8. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure (APP 11). Security measures include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing via PCI-DSS compliant providers
  • Access controls limiting staff access to personal information
  • Regular security reviews

Despite these measures, no method of transmission over the internet is 100% secure. If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

10. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date (APP 12, APP 13). To make a request, please contact us (see Section 13). We will respond within a reasonable time (generally within 30 days). We may charge a reasonable fee for access requests.

11. Direct Marketing

We may use your personal information to send you marketing communications about our products and services, where you have consented or where permitted by law (APP 7). You can opt out of marketing communications at any time by:

  • Clicking the 'Unsubscribe' link in any email we send
  • Contacting us directly (see Section 13)

Opting out of marketing will not affect our ability to send you transactional communications.

12. Complaints

If you believe we have breached the APPs or your privacy rights, please contact us in the first instance (see Section 13). We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

13. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact: info@horl.com

14. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.